Ducted Vac – ABN 82 566 154 311
Effective Date: 12/08/2025

These Terms & Conditions (“Terms”) govern your use of our website www.ductedvac.com.au and the purchase of products and services from Ducted Vac (“we”, “our”, “us”).

By accessing our website or engaging our services, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree, you must not use our website or services.

We provide:

• Supply of ducted vacuum systems, accessories, and replacement parts
   
• Installation, maintenance, and repair services for ducted vacuum systems
   
• Product advice and technical support
   

All products are described as accurately as possible; however, we do not warrant that descriptions are error-free. Product images are for illustrative purposes only and may differ from actual items.

• All prices are in Australian dollars (AUD) and include GST unless otherwise stated.
   
• We reserve the right to change pricing without notice.
   
• Payment must be made in full before goods are dispatched or services are performed, unless prior arrangements are agreed.
   
• Accepted payment methods will be displayed on our website or advised at the time of purchase.
   

• We deliver Australia-wide using reputable couriers or Australia Post.
   
• Delivery times are estimates only; we are not liable for delays outside our control.
   
• Risk in the goods passes to you upon delivery.
   

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
   
• Repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
   

To request a return or refund:

• Contact us within a reasonable time of purchase.
   
• Provide proof of purchase (invoice or receipt).
   
• Goods must be returned in original condition unless faulty.
   

We do not offer refunds for change of mind.

• Many products we sell come with a manufacturer’s warranty.
   
• Warranty terms will vary depending on the product and brand.
   
• We will assist you with any warranty claims as required by law.
   

To the fullest extent permitted by law, we are not liable for:

• Any indirect or consequential loss, damage, or expense arising from your use of our products or services.
   
• Any damage caused by incorrect installation, misuse, neglect, or unauthorised repairs.
   

You agree not to:

• Use our website for unlawful purposes
   
• Attempt to hack, disrupt, or impair the website
   
• Reproduce or distribute website content without permission
   

All text, images, logos, and content on our website are owned by or licensed to Ducted Vac. You may not copy, reproduce, or use this material without our prior written consent.

We may update these Terms from time to time. Changes will take effect from the date they are published on our website.

Ducted Vac
ABN: 82 566 154 311
Email: sales@ductedvac.com.au
Phone: 0480 576 272
Website: www.ductedvac.com.au