Ducted Vac – ABN 82 566 154 311
Effective Date: 12/08/2023

Ducted Vac (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.ductedvac.com.au or engaging our services, you agree to the terms of this Privacy Policy.

We may collect the following types of personal information:

• Name
   
• Address and contact details (phone number, email address)
   
• Business name (if applicable)
   
• Payment and billing details
   
• Service and purchase history
   
• Any correspondence or communication with us
   

We may also collect non-identifying information such as:

• IP address
   
• Browser type and device information
   
• Website usage statistics via cookies or analytics tools
   

We collect personal information directly from you when you:

• Request a quote or book a service
   
• Purchase products through our website
   
• Contact us via phone, email, or web form
   
• Subscribe to our newsletters or marketing updates
   
• Engage with us on social media
   

We may also collect information from publicly available sources or third parties (e.g., payment processors) where necessary to provide our services.

We use your personal information to:

• Provide products and services to you
   
• Process orders and payments
   
• Respond to enquiries and customer support requests
   
• Send service updates, reminders, and promotional offers (where consented)
   
• Improve our website, products, and customer service
   
• Comply with legal obligations
   

We may disclose your personal information to:

• Our employees and contractors
   
• Third-party service providers (e.g., payment processors, delivery companies, IT support)
   
• Professional advisers such as accountants and legal representatives
   
• Government authorities if required by law
   

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable measures to protect your personal information from misuse, loss, and unauthorised access, including:

• Secure data storage systems
   
• Restricted staff access to personal data
   
• SSL encryption on our website
   

While we take these precautions, we cannot guarantee the security of any information transmitted to us over the internet.

Our website may use cookies and analytics tools to enhance your browsing experience, monitor traffic patterns, and improve site functionality. You can disable cookies in your browser settings, but this may affect website functionality.

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or outdated. Requests can be made via the contact details below.

We may send you marketing material where you have provided consent. You can opt out at any time by using the “unsubscribe” link in our emails or by contacting us directly.

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted at the top.

For any privacy-related enquiries or to request access to your personal information, please contact:

Ducted Vac
ABN: 82 566 154 311
Email: sales@ductedvac.com.au
Phone: 0480 576 272
Website: www.ductedvac.com.au