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Do you service all ducted vacuum brands?
Yes. Ducted Vac services and repairs all makes and models of ducted vacuum systems, including Premier Clean, Electron, AstroVac, Aussie Vac, EVS, Imperium, Valet, Lux, and Pullman. We can also source and install genuine replacement parts for most systems.
2. Can I get same-day repairs?
In many cases, yes. If you’re located in the Melbourne metro area, we can often offer same-day or next-day service for urgent repairs, depending on technician availability.
3. What is your warranty policy?
All goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Our workmanship is guaranteed for 12 months, and manufacturer warranties apply for parts. If a product or service fails due to a defect, we will repair, replace, or refund as required by law.
4. Do you install new ducted vacuum systems?
Absolutely. We provide professional ducted vacuum installation for new builds, renovations, and retrofits. Our technicians will assess your property and recommend the best system for your needs.
5. How do I know if my ducted vacuum needs repairs?
Common signs include:
Loss of suction power
The unit won’t start or stays running constantly
Burning smell or unusual noises
Repeated clogging or blockages If you notice any of these issues, contact us before further damage occurs.
The unit won’t start or stays running constantly
Burning smell or unusual noises
Repeated clogging or blockages If you notice any of these issues, contact us before further damage occurs.
6. Do you sell ducted vacuum parts and accessories?
Yes. We stock a wide range of motors, circuit boards, filter bags, hoses, floor tools, and cleaning accessories to suit most ducted vacuum brands. You can order online or through our Melbourne service centre.
7. What areas do you service?
We service all Melbourne suburbs and surrounding areas, including Bayside, Mornington Peninsula, Eastern Suburbs, Northern Suburbs, and Western Suburbs.
8. How much does a ducted vacuum repair cost?
The cost depends on the nature of the fault. We offer free, no-obligation quotes before any work begins, so you know the cost upfront.
9. How often should I replace my ducted vacuum bag or filter?
For most homes, we recommend changing the filter bag every 4–6 months, or when it’s around two-thirds full. Filters should be checked and cleaned regularly, and replaced as needed to maintain performance.
10. Do you offer commercial ducted vacuum services?
Yes. We service both residential and commercial ducted vacuum systems, including offices, hotels, medical facilities, and other high-traffic environments.